Moda Operandi is an online luxury fashion retailer that offers customers the opportunity to pre-order designer collections straight from the runway. It was founded in 2010 by Aslaug Magnusdottir and Lauren Santo Domingo and is headquartered in New York City.
Overview
Moda Operandi has partnerships with over 1,000 designers, including some of the biggest names in fashion such as Valentino, Gucci, Prada, and Chanel. Customers can browse and pre-order items from upcoming collections, which are then made-to-order by the designers and delivered to the customer once they become available. This means that Moda Operandi customers can often access exclusive pieces that are not yet available in traditional retail stores.
In addition to pre-ordering, Moda Operandi also offers a curated selection of in-season fashion and accessories, as well as a personal shopping service and virtual styling appointments with fashion experts. The company has also recently expanded into the homeware and beauty categories.
Moda Operandi has a loyal customer base of fashion-forward individuals who appreciate the brand’s unique offering and personalized shopping experience. The company has received several awards and recognitions, including being named one of Fast Company’s “Most Innovative Companies” in 2020.
- Clothing: dresses, tops, skirts, pants, jackets, coats, and more.
- Shoes: high heels, flats, boots, sandals, and sneakers.
- Bags: handbags, clutches, totes, backpacks, and cross-body bags.
- Accessories: jewelry, sunglasses, hats, belts, and scarves.
- Homeware: luxury decor, tabletop, and bedding.
- Beauty: skincare, makeup, fragrance, and haircare.
All of these products come from over 1,000 designer brands, ranging from emerging designers to established luxury fashion houses. Moda Operandi’s unique selling point is that it allows customers to pre-order items straight from the runway, giving them access to exclusive pieces that may not be available in traditional retail stores. The company also offers a curated selection of in-season products and a personalized shopping experience through their personal shopping service and virtual styling appointments.
Some items on Moda Operandi may be in the hundreds of dollars, while others may be several thousand dollars or more. The price range also varies depending on the product category, with accessories such as jewelry and handbags often being less expensive than clothing or shoes. Moda Operandi also offers payment plans for certain items, which can make it more accessible for customers who want to make a larger purchase.
- Seasonal sales: Moda Operandi typically holds sales at the end of each fashion season, offering discounts on items from the current season.
- Private sales: Moda Operandi offers private sales to members of its loyalty program, giving them early access to sales and exclusive discounts.
- Discount codes: Moda Operandi occasionally offers discount codes that can be applied at checkout for a percentage or dollar amount off of the purchase price.
- First-time customer discounts: Moda Operandi may offer discounts to first-time customers who sign up for their newsletter or make their first purchase.
It’s important to note that because Moda Operandi offers luxury fashion products from over 1,000 designer brands, discounts are not as common as they are at mass-market retailers. However, customers can still find ways to save money on their purchases through promotions and by signing up for Moda Operandi’s loyalty program.
Shipping & Returns
Moda Operandi offers worldwide shipping for its luxury fashion products, with delivery times varying depending on the customer’s location and the availability of the product. Shipping options include standard shipping, express shipping, and same-day delivery in select cities. Moda Operandi also offers free shipping on orders over a certain amount, which may vary depending on the customer’s location.
In terms of returns, Moda Operandi has a flexible return policy. Customers can return items within 28 days of receipt for a full refund or store credit. Items must be in their original condition with all tags and packaging intact. Moda Operandi provides customers with a prepaid return label, and the cost of the return shipping will be deducted from the refund amount. Customers can also opt to exchange their item for a different size or color if it is available.
It’s important to note that Moda Operandi’s pre-order items are made-to-order and therefore cannot be cancelled or returned once the order has been confirmed. However, if there is a manufacturing defect or issue with the quality of the product, Moda Operandi will work with the customer to resolve the issue.
Moda Operandi has a loyal customer base of fashion-forward individuals who appreciate the brand’s unique offering and personalized shopping experience. The company has received several awards and recognitions, including being named one of Fast Company’s “Most Innovative Companies” in 2020.
In addition, Moda Operandi has a secure website and payment system, and the company takes measures to protect customer data and privacy. The company also has a flexible return policy and offers worldwide shipping.
Moda Operandi’s website uses industry-standard encryption technologies to protect customer data and personal information. The company also has a strict privacy policy that outlines how it collects, uses, and protects customer data.
In addition, Moda Operandi partners with reputable shipping companies to ensure that customer orders are delivered safely and securely. The company provides customers with tracking information for their orders so they can monitor their delivery.
Moda Operandi is a safe and reliable option for those looking to purchase luxury fashion products online.
Moda Operandi also has a mobile app that allows customers to browse and shop for products on their smartphones or tablets. The app is available for free download on the App Store and Google Play.
In addition, Moda Operandi has a physical showroom located in New York City. The showroom offers customers the opportunity to try on and purchase select pieces from Moda Operandi’s exclusive and in-season collections. Appointments are required to visit the showroom, and they can be scheduled through the Moda Operandi website or by contacting their customer service team.
Moda Operandi is primarily an online retailer, but they also offer in-person shopping experiences for customers who are located in or visiting New York City.
- Email: Customers can send an email to customer care at [email protected]. The team typically responds within 24-48 hours.
- Live chat: Moda Operandi has a live chat feature on their website, which allows customers to chat with a representative in real-time.
- Phone: Customers can call Moda Operandi’s customer support team at 1-800-707-9898. The phone lines are open Monday through Friday from 9am to 6pm EST.
- Social media: Customers can also reach out to Moda Operandi’s customer support team on their social media channels, including Instagram, Facebook, and Twitter.
Moda Operandi is committed to providing excellent customer service and support. The company’s customer support team is knowledgeable, friendly, and responsive, and they strive to help customers with any issues or concerns they may have.
Pros & Cons
Pros
- Wide selection of luxury fashion products from over 1,000 designer brands
- Exclusive pre-order options for runway pieces
- Free shipping on orders over a certain amount
- Flexible return policy with the option to return items within 28 days of receipt for a full refund or store credit
- Personalized shopping experience and styling advice available
- Secure website and payment system
- Excellent customer support with multiple channels of communication
- In-person shopping experience available at the New York City showroom
Cons:
- Prices may be higher compared to other retailers due to the exclusive nature of the products
- Shipping times may vary depending on the customer’s location and the availability of the product
- Some pre-order items are made-to-order and cannot be cancelled or returned once the order has been confirmed
- Limited physical locations for in-person shopping experience
One of the main advantages of Moda Operandi is their pre-order model, which allows customers to order clothes before they are available in stores. This gives customers access to the latest fashion trends, and it also allows designers to gauge demand for their collections before producing them, which can help reduce waste and overproduction.
Moda Operandi’s website is easy to navigate, and they offer a wide range of products, including clothing, shoes, bags, and accessories. The company also offers a concierge service, which allows customers to receive personalized styling advice from a team of experts.
Moda Operandi is a unique and innovative retailer that caters to fashion-savvy customers who want access to the latest designer collections. While their prices are high, the company offers high-quality products and excellent customer service, making it a worthwhile option for those who value luxury and exclusivity.